After years of fielding service request from the phone, to email, to social media, we’ve got a great deal of experience in understanding what does and doesn’t work. Accordingly, we’ve implemented a new, more basic, ticketing system.
Our goal was not to only make it easier for you to submit the ticket. We also wanted to make it less stressful. I mean, lets face it, you’re already in a stressful situation or you wouldn’t be submitting a ticket, right?
This system give us the basic information that we need to start exploring your issue. It gives you an easy and organized way to submit the issue to us. We can start working sooner so this problem can get solved more quickly. A win-win as they say!
So, give it a try! We’ll be right here to help! And, thanks again for your business!